This policy is still a draft. The final version will be published here after legal review, and any significant change will be announced.
Version: 2026-11-draft
How it works for now
To ask for a refund, choose “Payment and installments” on the contact page and write with your order number. Each request is considered individually and fairly, and the decision is given in writing.
If a refund is agreed
Where possible, money is returned to the method you paid with. Access to the related course ends once the refund is made.
Courses bought in installments
Installments carry no interest or fee, so a refund is considered only against what you have actually paid. No penalty is deducted.
The final policy
The final policy will state clearly when, and within what period, refunds are available, and will apply to purchases made after it is published.